Promptness of response :  Excellent and very quick communications by phone, text and email.
Quality of service :  Provided a full survey report extremely quickly with lots of detail. The time from initial contact to final report was only 10 days.

Building Surveys, Canterbury, A Telford - May 2024

 

 

 

 

 

Building Surveys, London - December 2022

 

 

 

 

 

Promptness of response :  The flettons responded quickly to my request and booked my appointment with professionalism.
Quality of service :  The Services provided by the surveyor was incomparable. The building survey was indepth with over 300 pictures supporting the report. After the report, they called to offer after care service.
Value for money :  The report worth the amount charged

Building Surveys, Medway, J Owusu - September 2022

 

 

 

 

 

Promptness of response :  Very prompt replies and always answer the questions, they always follow-up with a call and email to ensure you understand the steps.
Quality of service :  Services are very professional and detail, very well explained.
Value for money :  Very good value compared to others, I would choose them
Professionalism :  Very professional services and expert people working for the company. Really enjoyed the process, quick and efficient.

Building Surveys, Ashmore Road - A Gehl - September 2022

 

 

 

 

 

Promptness of response :  They had a cancellation so our survey was pushed forward. The original survey was offered for 4 weeks after we called.
Quality of service :  The survey itself was good. However we had some problems obtaining a refund on extras the website directs you to purchase when you book. There are 2 options for types of surveys. One is basic and the other more advanced. We actually needed something in-between which you don't have the option of booking on the website and Flettons wouldn't take phone bookings. Once we booked the advanced survey, we called Flettons and they agreed to refund us on the areas we didn't need. It did take a number of calls to actually get the refund.
Value for money :  They aren't the cheapest, however I believe with surveyors, you get what you pay for.
Professionalism :  They didn't respond to the email about the refund and had to be called more than once yo resolve it.

Building Surveys, South West London, S Razaq - April 2021

 

 

 

 

 

Building Surveys, Southwark, Juliana - February 2021

 

 

 

 

 

Building Surveys, West Malling, Kent, S Eamus - September 2020

 

 

 

 

 

Building Surveys, London, D Tickle - September 2020

 

 

 

 

 

Building Surveys, London, K Warnock - July 2020

 

 

 

 

 

Building Surveys, Chatham, Medway, Mr G Blake - January 2020

 

 

 

 

 

Quality of service :  Professional, comprehensive and quick service. I would recommend this company to anyone interested for a building survey.

Building Surveys. N Evangelides, Plaistow, November 2019.

 

 

 

 

 

Building Surveys, London, Ashley - September 2019

 

 

 

 

 

Promptness of response :  The report came back within 4 days.
Quality of service :  There were some mistakes in the report initially. E.g. Wrong house outlined in the title plan. Some sections were copy pasted wrong. But surveyor corrected it quickly. Generally they are very easy to approach and happy to answer our queries.
Value for money :  Quick service, easy to talk to.

Building Surveys. Alex Murray, London, May 2019.

 

 

 

 

 

Structural Inspection, London, Heather - January 2019

 

 

 

 

 

Value for money :  Very detailed report
Professionalism :  I would have liked more contact on the progress of the report and I had to call them to remind them to send it but the report was very detailed.

Building Surveys, London, A Gent - January 2019

 

 

 

 

 

Building Surveys, London, Dayve - December 2018

 

 

 

 

 

Building Surveys , London - Mr Hernandez, Dec 2018

 

 

 

 

 

Building Surveys, London, J Hernandez - November 2018

 

 

 

 

 

Promptness of response :  Phone calls to Flattens always met with a courteous and efficient response.
Quality of service :  The Flettons website made clear what would be covered by the survey. Communication was good. The survey was completed in a timely manner and the summary results sent to me straight away pending completion of the full report.
Value for money :  The cost of the survey was around the middle of the range of prices quoted, but seemed to deliver as much as the most expensive.
Professionalism :  I had problems initially signing up online for the survey. Via e-mail and phone calls, Flettons were very helpful and were willing to arrange a date for the survey even though I had not been able to authorise payment.

Building Surveys, Surrey - Mr Callander, Nov 2018

 

 

 

 

 

Excellent website. Very clear information provided enabling an appropriate choice of service provider to be made. Very quick response to our enquiry. Arrangements quickly made for access to the property to carry out the building survey. Adaptable to our requirements. A summary report provided within 24 hours enabling us to get additional damp proof and electrical surveys carried out and work costed. A very detailed full report and photographs received in just over 10 days. Good communication throughout the process particularly by Yoanna our contact. Work undertaken at a fair and competitive price. Can recommend.

Surveying, Croydon, Surrey, Stephen - August 2018

 

 

 

 

 

Promptness of response :  Good communication by both telephone and email. Yohanna who we dealt with was delightful. Very helpful and willing to accommodate our requirements.
Quality of service :  Excellent service all round to date. Booking survey on line was easy as was making payment. Prompt confirmation of Survey date (later this week). Once instructed they arranged access to the property etc We have been kept advised accordingly.
Value for money :  Agreed to include a estimated property valuation at a reasonable additional price. Price point was comparable overall with others.
Professionalism :  Will be able to confirm this with more certainty once the survey report is received but to date can recommend without reservation.

Building Surveys, Croydon, Surrey, Stephen - July 2018

 

 

 

 

 

Promptness of response :  Contact was made quickly after we decided to instruct this company
Quality of service :  A summary report was received on the same day that the inspection took place, with the promise of a detailed report to follow
Value for money :  The prices quoted seemed very reasonable.
Professionalism :  They have kept us informed every step of the way

Building Surveys, Epsom & Ewell, S Overall - February 2018

 

 

 

 

 

Building Surveys, Sandhurst, Mark - November 2017

 

 

 

 

 

Building Surveys, London, Sarah - September 2017

 

 

 

 

 

Promptness of response :  They were the first to respond when I sent out my queries. Upon receiving my full building survey report, I sent them an email with follow-up questions and Simon Hanchard of FLettons responded by return. I then had to ask further questions and again, he replied very promptly. I'm totally happy.
Quality of service :  The full building survey report was comprehensive and jargon free enough for a layperson to understand comfortably.
Value for money :  It was neither the cheapest nor the most expensive of the quotes I received. The service was definitely value for money.
Professionalism :  Yes, definitely. I do thoroughly recommend Flettons and in particular, Yoanna and Simon.

Building Surveys, Gidea Park, Romford, Eunice - June 2017

 

 

 

 

 

Building Surveys, Coulsdon, Surrey, Michael - June 2017

 

 

 

 

 

Building Surveys, Barnet, Shireen - April 2017

 

 

 

 

 

Building Surveys. Romford, Essex, Christine - December 2016

 

 

 

 

 

Building Surveys, Egham, Surrey, Damian - November 2016

 

 

 

 

 

Quality of service :  The quality of the survey provided by Flettons was first class. Would happily recommend them to anyone.
Value for money :  They were one of the more expensive surveyors but once you see a sample survey you can see why. By far the best survey not only for ease of reading but for the number of pictures and the simple system they have for identifying issues. They carried out a very extensive building survey which covered every point we asked for and more.
Professionalism :  Call Simon Hatchard as we had a query with regards to the survey and he was more than happy to answer questions and give professional advice despite being out shopping at the time.

Building Surveys, Sutton, Surrey, Scott - November 2016

 

 

 

 

 

Building Surveys, Croydon, Surrey, Kiran, - November 2016

 

 

 

 

 

Professionalism :  I am very satisfied with the Building Survey Report provided by Flettons. They responded to my survey request with a visit confirmation on Day 2 after the booking, they arranged the visit to the property on Day 5 and the result report was sent out to my inbox on Day 12. The reported included 230 pictures and everything was well explained in a nice and friendly report format. The report focus on the points which I asked them to investigate. The estimation of cost repairs and improvements was satisfactory and realistic.

Building Surveys, Farnborough, Hampshire, Maciej - October 2016

 

 

 

 

 

Building Surveys Orpington, Kent, Joanne - September 2016

 

 

 

 

 

Promptness of response :  Until they got me on board, they have responded quickly but after the payment was taken, the response time growth significantly.
Quality of service :  The survey was OK, there were some useless points but overall it was fine.
Value for money :  The survey itself worth its price but not by this supplier.
Professionalism :  I have choose this company as they suggested on their webpage that they provide the survey within 24 hours after it was taken. When the money was taken, I was advised that I will receive the information within 48 hours. When after four days I have e-mailed them, I was told off that their lead time is five days and they are ahead of schedule. Also, when I have talked them over the phone, they were rude and unprofessional. Never use them again!

Building Surveys, London, Gabriella - September 2016

 

 

 

 

 

Building Surveys, London, James - September 2016

 

 

 

 

 

Quality of service :  Report is very in depth with 160+ photos!
Value for money :  Report is very in depth with 160+ photos!
Professionalism :  Very easy to deal with; quick efficient service. Initial results within 48 hours and full report within a week as promised. Would recommend. Colin

Homebuyer Survey, Newham, Colin - August 2016

 

 

 

 

 

Building Surveys, London, Ben - August 2016

 

 

 

 

 

Building Surveys, Woodford Green, Reena - August 2016

 

 

 

 

 

Building Surveys, Ilford, Essex, Amgad - August 2016

 

 

 

 

 

Building Surveys, London, Mr Parmiter - April 2016

 

 

 

 

 

Building Surveys, Enfield, Gayle, May 2016

 

 

 

 

 

Professionalism :  Very very good. Thorough survey completed quickly.

Building Surveys. Jenny, London. April 2016.

 

 

 

 

 

Building Surveys. Raphy, London. April 2016.

 

 

 

 

 

Promptness of response :  Initially they responded quickly by email, but once I had paid up front it then took 2 weeks to carry out the survey which was disappointing.
Quality of service :  I have been disappointed with the service provided by Flettons. I am a lawyer of 30 years+ so I understand the professional services sector. The report contained a number of errors which I had to follow up with extensive emails, not all of which were answered. Several issues were highlighted in the report as being quite serious, but on further enquiry it turned out that they either didn't exist or were not very serious at all. For example the survey report advised me to instruct a professional damp specialist to address an issue with a leak from the flat above. On further inquiry, (by emails and several chasers) it turned out that the leak is an old one and all there is is stain on the bathroom ceiling. The impression I got is that they use the same report format for all reports and leave most sections in as standard whether they apply or not to the particular property. However, the most frustrating aspect of the service has been the (lack of) follow up after the report has been issued. Trying to deal with Flettons by email has been extremely frustrating and it is not possible to call the actual surveyor, just an administrator in the office. Based on my own experience I could not recommend them. I have bought severla houses and flats over 30 years and this was the worst report and service I have experienced.
Value for money :  See above.
Professionalism :  See above. Failure to respond to email.

Homebuyer Survey. Philippa, London. April 2016

 

 

 

 

 

Building Surveys, South Croydon, Mala - January 2016

 

 

 

 

 

Promptness of response :  They organised the survey for the 23rd December so waited a short time which was no problem but after the survey was completed they sent me an email within 3 days stating basic parts of the survey with the statement that the full survey would be sent within a few days as it was the Christmas period i gave it a little more time and eventually got the survey on the 11th January after chasing them up and it only came via an email online no hard copy Member's response : I had completed this report way in advance of the due date and sent out many reports before the due date. I was surprised when I received an email from Phillip and believed that I had already sent it but resent the report immediately within minutes. No hard copy reports are sent as per the signed terms and conditions where it is stated just before the signature line.

Building Surveys Philip, Dagenham December 2015

 

 

 

 

 

Promptness of response :  Within a few minutes of submitting the request, I had text and email quotations from Flettons - followed up by a call the next day. I was waiting for some comparable prices, but they also came back with the most competitive price.
Quality of service :  The survey was conducted quickly, and the report supplied thorough and easy to understand.
Value for money :  The quote back was one of the cheapest, and significantly cheaper than the service recommended by my mortgage provider

Building Surveys. Lucy , London, December 2015

 

 

 

 

Building Surveys. Many thanks Iris, Ilford, November 2015

 

 

 

 

 

Promptness of response :  Very prompt response on confirmation of the quote and also further communication on the subject before the survey went ahead.
Quality of service :  Despite a mix up on dates on viewing the property, the survey was done promptly, which was great for us in making a decision before the legal fees got too great. When we asked for further information to be included in the report this was done quicker than expected, and the initial report came through less than 24 hours after completion.
Value for money :  The quote was in line with other quotes and the report we received was very thorough. Simon was able to walk me through the finer points and we also requested access to the photos which was no problem at all and again very quick.
Professionalism :  Communication was prompt and pertinent and advice on various aspects was very reassuring.

Building Surveys. Matthew , London, November 2015

 

 

 

 

 

Promptness of response :  Very accommodating with our changing timetable
Quality of service :  Very comprehensive and helpful report

Building Surveys Richard, North London December 2015

 

 

 

 

 

Promptness of response :  Simon was fantastic. Report was really helpful in identifying issues. Highly recommended!

Building Surveys James, East London December 2015

 

 

 

 

 

Promptness of response :  The surveyor was on another call when I phoned but did get back to me quickly. He was not available to do the work for a week.
Quality of service :  My circumstances were not taken into account and I do not understand all the implications of the report. There are no roof photos. The issue was one of damp in the basement.
Value for money :  I seem to have been charged for a survey of my whole property when I actually only needed one wall to be looked at.
Professionalism :  The surveyor said he would be with me between 10 and 12. I took this to mean he would be there at 10 and the job would take 2 hours. I phoned at 10.20 and asked where he was and he said he was doing admin. I phoned again at 12.20 and he said he was on his way but the traffic was bad. He finally arrived at about 1pm and said he was busy. I explained that I was busy too and had had to cancel an appointment. My report was promised with 5 working days and arrived after 10.00pm on a Friday night. Elements of it were incorrect. I was given a diagnosis before the investigation took place and had to point out that the verbal recommendation seemed to risk trapping damp in my walls. Historic Buildings Claire, South East London November 2015 Response from Flettons:

We were the fourth independent surveying practice to diagnose the defect. Due unexpected team member illness, lateness ensued. Client (the seller) not happy with stated facts and remedial advice which conforms to RICS Code of Ethics. Strictly instructed to inspect ‘room only' and nothing else, for agreed fee. Post survey assistance for clarity refused. The supposed error was that it was raining but external photographic evidence suggests otherwise. Possibly rained after the survey. Clear and concise report delivered after 10pm but within the 5 working days.

 

 

 

 

 

Promptness of response :  Top quality
Quality of service :  Above and beyond
Value for money :  Excellent price
Professionalism :  First class

Building Surveys Mark, Tadworth November 2015

 

 

 

 

 

Promptness of response :  Prompt response, spoke to the surveyor who did the work first, which was reassuring
Quality of service :  Met expectations and delivered a thorough building survey
Value for money :  Was competitive compared with others, price was higher than original quote from the site, despite me having given the correct number of bedrooms etc - however new higher quote was still competitive There were elements of costed work to be done captured in survey ie redecoration that felt a little as if in the report to prove its worth / fill it out. Not sure that homebuyers wouldn't have given me what I reqd, felt as though the industry have moved away from them in favour of higher price surveys!
Professionalism :  Easy to communicate with and had a telephone follow up with the surveyor following the survey whilst negotiating final offer price.

Building Surveys. David South West London. November 2015

 

 

 

 

 

Promptness of response :  Very prompt communication
Value for money :  An excellent detailed survey.
Professionalism :  The surveyor was quick to respond to questions after the report was issued.

Building Surveys. Douglas. Harrow, Greater London. October 2015

 

 

 

 

 

Building Surveys. Many thanks. Melinda, Maidstone, Kent. October 2015

 

 

 

 

 

Promptness of response :  Slight delay in providing the report due to sickness.
Quality of service :  Just one expected item missed
Professionalism :  Good communications from the office manager

Building Surveys. Tim. London E5. October 2015

 

 

 

 

 

Promptness of response :  Friendly and fast, thorough survey done quickly

Building Surveys. Lisa. Chessington, Greater London. October 2015

 

 

 

 

 

Building Surveys. Thank you. Ahad. London E14. July 2015

 

 

 

 

 

Building Surveys. Many thanks. Andre. White City, London. July 2015

 

 

 

 

 

Building Surveys. Thank you. Stephanie. South East London. July 2015

 

 

 

 

 

Quality of service :  Comprehensive survey. Clearly presented. Detailed advice.
Value for money :  Compared well with other quotes.
Professionalism :  Would recommend

Building Surveys. Anna. North London. July 2015

 

 

 

 

 

Building Surveys. Many thanks. Sonila. Welling, Kent. June 2015

 

 

 

 

 

Building Surveys. Thank you. Hamza. London N16. June 2015

 

 

 

 

 

Valuation Surveys ( Domestic). Many thanks. Anand. Bristol, Somerset. June 2015

 

 

 

 

 

Quality of service :  The report produced is very thorough and very detailed. I will definitely recommend Mr Simon Hanchard and Flettons. Very pleased indeed.
Value for money :  I was very happy to proceed with the quote. I am more than happy now due to Mr Hanchards findings I have re negotiated on the price of the property.

Building Surveys. Dina. Meopham, Kent. June 2015

 

 

 

 

 

Building Surveys. Many thanks. S.B. Sutton, Surrey. May 2015

 

 

 

 

 

Building Surveys. Thanks. Jan. London E17. April 2015

 

 

 

 

 

Building Surveys. Many thanks. Rosie. Bethnal Green, London E2. April 2015

 

 

 

 

 

Promptness of response :  It took about 5 seconds to receive an email, text an phone call from Flettons after hitting "search".
Quality of service :  Got in to the property ASAP, as desired. Took a little while to receive some communications and the final report but no major issue.
Value for money :  £533 for full structural survey. Can't complain with that.
Professionalism :  Very happy with overall service. Will recommend

Building Surveys. Paul, SE22

 

 

 

 

 

Quality of service :  The comprehensive was report was turned round promptly

Building Surveys. Nic, North London

Thank you so much for an excellent report. Very professional and thorough.

Nicola and Sarah

Have used the website quite a few times. super speed delivery. Survey returned within 24 hours! Thank you!

Mr and Mrs Joseph

Great website, been using it for years, very happy! I chose Flettons who were very professional. I had a survey and report within a week! Thank you!

Kosta, Lodon SE20

Dear Mr Hanchard I would like to thank for your services. I was very impressed with the Survey Report. Just as you recommended I have revised my offer and the vendor has accepted. I will certainly recommend you in the future to my friends family and associates. Kind regards Mr C. Ming

Shepherds Bush, W12

The surveyor was very knowledgeable and delivered all round excellent customer services. The report was clear and concise. Thank you. Peter Stancil, ME3

I would like to thank you for your report it was excellent value for money. although no significant defects were noted I am glad that I had the survey done. now I can relax. Mrs Yardley, DA12.

I was going to go for a Homebuyers report but then noticed that they are very generic. I chose Flettons to undertake a full structural and would definitely recommend Flettons to my friends and family. P.Pascal, SW6.

I purchased a house that looked in excellent condition however when I received the report back I discovered that there was dry rot to the sub floor in the lounge. I have revised my offer by 5k. Thanks to the Surveyor. Mrs Stylianou, SE9

Thank very much. Quick turnaround report very easy to understand and covers a lot.

The website worked well, Flettons provided us with a full building survey within 3 days, The report was very detailed and highlighted defects that we were not aware of. the surveyor certainly knew his stuff. Would definitely recommend. Thank you. Mr Hanson, London.

We are purchasing a property in Gravesend. We used Flettons to undertake a full building Survey of the property. The report was very professional and accommodating. The report is highly detailed, informative easy to navigate, understand and used as a tool to negotiate a lower offer due to the defects discovered by the Surveyor. Would highly recommend. S Akrieon, Wanstead E11.